Privacy Policy of Dr. Ziegler Naturfutter

Privacy Policy

The entity responsible for data processing is:
Dr. Ziegler Naturfutter GmbH
Salzburger Straße 20
5400 Hallein near Salzburg
Austria
+43 (0) 6245 72096
info@ziegler-naturfutter.com

We appreciate your interest in our online store. Protecting your privacy is important to us. Below, we provide detailed information about how we handle your data. Your data is processed in accordance with the GDPR and § 165(3) of the Telecommunications Act (TKG).

1. Access Data and Hosting

You can visit our websites without providing any personal information. Each time you access a webpage, the web server automatically stores a so-called server log file that contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data), and documents the access. This access data is evaluated exclusively evaluated for the purpose of ensuring the smooth operation of the site and improving our offering. This serves to safeguard our overriding legitimate interests—as determined through a balancing of interests—in the proper presentation of our offering in accordance with Art. 6(1), sentence 1, lit. f of the GDPR. All access data is deleted no later than fourteen days after the end of your visit to the site.

2. Data Processing for Contract Fulfilment and Contact Establishment

2.1 Data Processing for Contract Fulfilment

For the purpose of contract fulfilment (including inquiries regarding and the handling of any existing warranty claims and claims for breach of contract, as well as any statutory update obligations) pursuant to Article 6(1)(b) of the GDPR, we collect personal data when you voluntarily provide it to us as part of your order. Required fields are marked as such, as we absolutely need this data to fulfill the contract in these cases and cannot ship the order without it. The data collected is indicated on the respective input forms.

Further information regarding the processing of your data—in particular regarding its transfer to our service providers for the purposes of order, payment, and shipping processing—can be found in the following sections of this Privacy Policy& Once the contract has been fully fulfilled, your data will be restricted from further processing and, upon expiration of the retention periods under tax and commercial law, will be deleted in accordance with Article 6(1), sentence 1, letter c of the GDPR, unless you have expressly consented to further use of your data pursuant to Article 6(1), sentence 1, letter a of the GDPR, or we reserve the right to use your data beyond these periods in a manner that is permitted by law and about which we inform you in this statement.

2.2 Customer Account

If you have given your consent pursuant to Art. 6(1), sentence 1, lit. a GDPR by choosing to open a customer account, we will use your data for the purpose of opening the customer account and to store your data for future orders on our website. You may delete your customer account at any time, either by sending a message using the contact information provided in this privacy policy or via a function provided for this purpose function provided for this purpose in your customer account. After your customer account is deleted, your data will be deleted unless you have expressly consented to further use of your data in accordance with Article 6(1)(a) of the GDPR, or unless we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this policy.

2.3 Contacting Us

As part of our customer communications, we collect personal data to process your inquiries in accordance with Art. 6(1), sentence 1, lit. b of the GDPR if you voluntarily provide this data to us when contacting us (e.g., via the contact form or email). Required fields are marked as such, as we we absolutely need the data to process your inquiry. The data collected is indicated in the respective input forms. Once your inquiry has been fully processed, your data will be deleted, unless you have expressly consented to further use of your data in accordance with Art. 6(1)(a) of the GDPR, or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this statement.

3. Data Processing for Shipping Purposes

To fulfill the contract pursuant to Article 6(1), first sentence, letter b of the GDPR, we will transfer your data to the shipping service provider commissioned with the delivery, to the extent necessary for the delivery of the ordered goods.

 Data transfer to shipping service providers for the purpose of shipment notification

If you have given us your explicit consent to do so during or after your order, we will, on the basis of this consent pursuant to Article 6(1)(a) of the GDPR, we will share your email address and phone number with the selected shipping provider so that it can contact you prior to delivery for the purpose of delivery notification or to coordinate the delivery.
You may revoke your consent at any time by sending a message via the contact options described in this Privacy Policy or directly the shipping service provider at the contact address listed below. Upon revocation, we will delete the data you provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to for further use of your data that is permitted by law and about which we inform you in this policy.

UPS Speditionsgesellschaft m.b.H.
Cargo Nord, Objekt 1
1300 Vienna Airport
Austria

General Logistics Systems Austria GmbH
Traunuferstraße 105a
4052 Ansfelden
Austria

Austrian Post AG
Rochusplatz 1
1030 Vienna
Austria

4.  Data Processing for Payment Processing

When processing payments in our online store, we work with the following partners: technical service providers, credit institutions, and payment service providers.

4.1 Data Processing for Transaction Processing

Depending on the selected payment method, we transfer the data necessary for processing the payment transaction to our technical service providers—who act on our behalf as data processors—or to the designated credit institutions or to the selected selected payment service provider, to the extent necessary to process the payment. This serves to fulfill the contract in accordance with Art. 6(1), sentence 1, lit. b of the GDPR. In some cases, the payment service providers collect the data required to process the payment themselves, e.g., on their own website or through technical integration into the ordering process. In this regard, the privacy policy of the respective payment service provider applies.
If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact options described in this Privacy Policy.

4.2 Data Processing for the Purpose of Fraud Prevention and Optimization of Our Payment Processes

Where applicable, we provide our service providers with additional data, which they use—along with the data necessary for processing the payment—in their capacity as our data processors for the purposes of fraud prevention and optimizing our payment processes (e.g., invoicing, handling disputed payments, and supporting accounting). This serves, pursuant to Art. 6(1), sentence 1, lit. f of the GDPR, to safeguard our legitimate interests—which prevail following a balancing of interests—in protecting ourselves against fraud and in ensuring efficient payment management.

4.3 Engagement of Debt Collection Service Providers

We will forward your data to our contracted debt collection service provider, Eurincasso GmbH, Thumegger Straße 2, 5033 Salzburg, Austria, provided that our payment claim has not been settled despite a prior reminder. In this case, the claim will be collected directly by the debt collection service provider. This serves the purpose of contract performance pursuant to Art. 6(1), sentence 1, lit. b of the GDPR, as well as to safeguard our legitimate interests—which prevail following a balancing of interests—in the effective assertion and enforcement of our payment claim pursuant to Art. 6(1), sentence 1, lit. f of the GDPR.

5. Email Advertising

5.1 Email Newsletter with Subscription

When you subscribe to our newsletter, we use the data required for this purpose or separately provided by you to send you our email newsletter on a regular basis based on your consent pursuant to Article 6(1)(a) of the GDPR.

You can unsubscribe from the newsletter at any time by either sending a message using the contact information provided below or by clicking the link provided for this purpose in the newsletter. After you unsubscribe, we will remove your email address from the recipient list, unless you have expressly consented to the continued use of your data pursuant to Article 6(1)(a) of the GDPR, or unless we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this statement.

5.2 Newsletter Distribution

The newsletter may also be sent by our service providers as part of processing carried out on our behalf. If you have any questions about our service providers and the basis of our collaboration with them, please use the contact options described in this privacy policy.

Our service providers are located in and/or use servers in the following countries: the United States, India. There is no adequacy decision by the European Commission for these countries. Our collaboration with them is based on the following safeguards: the European Commission’s Standard Data Protection Clauses.

Our service providers are located in and/or use servers in the following countries for which the European Commission has determined, by decision, that an adequate level of data protection exists:  Canada.

6. Cookies and Other Technologies

6.1 General Information

To make your visit to our website more engaging and to enable the use of certain features, to display relevant products, or for market research, we use so-called cookies on various pages. This serves to safeguard our, within the framework of a balancing of interests, & our overriding legitimate interests in the optimized presentation of our offerings pursuant to Art. 6(1)(f) of the GDPR and is carried out in accordance with the statutory provisions of § 96(3) of the German Telecommunications Act (TKG). Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted at the end of the browser session, i.e., when you close your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies). You can find the storage duration in the overview within your web browser’s cookie settings. You can can configure your browser so that you are notified when cookies are set and can decide on a case-by-case basis whether to accept them, or you can disable the acceptance of cookies in specific cases or generally.
(Detailed information on your browser’s settings options can be found below). However, if you do not accept cookies, the functionality of our website may be limited. Below you will find information about the cookies we use and how to adjust your browser settings.

Privacy Protection for End Devices
When you use our online services, we employ technologies that are absolutely necessary to provide the telemedia service you have expressly requested. The storage of information on your device or access to information already stored on your device does not require your consent in this regard.

For functions that are not strictly necessary, the storage of information on your device or access to information already stored on your device requires your consent. Please note that if you do not grant your consent, parts of the website may not be fully usable . Any consent you have provided remains valid until you adjust or reset the respective settings on your device.

Any subsequent data processing by cookies and other technologies
We use technologies that are strictly necessary for the use of certain features of our website (e.g., the shopping cart feature). These technologies collect and process your IP address, the time of your visit, device and browser information, as well as information regarding your use of our website (e.g., information about the contents of your shopping cart). This is based on a balancing of interests and serves our overriding legitimate interest in optimizing the presentation of our services in accordance with Article 6(1)(f) of the GDPR.

In addition, we use technologies to fulfill the legal obligations to which we are subject (e.g., to be able to demonstrate consent to the processing of your personal data) as well as for web analytics and online marketing. Further information on this, including the respective legal basis for data processing can be found in the following sections of this Privacy Policy.

6.2 Additional Technologies

Where applicable, we may also use technologies that are not listed individually in this Privacy Policy. Further information on these technologies, including the respective legal basis for for data processing can be found on the Usercentrics platform.

You can access this by clicking the fingerprint button in the lower right or lower left corner of the page.

If you have consented to the use of the technologies pursuant to Article 6(1)(a) of the GDPR, you may revoke your consent at any time by sending a message via the contact options described in the Privacy Policy. Alternatively, you can click the fingerprint button in the lower right or lower left corner of the page. If you do not accept cookies, the functionality of our website may be limited.

How can I configure my browser’s cookie settings?

Each browser manages cookie settings differently. This is described in the help section for each browser, which explains how you can change your cookie settings. You can find these for the respective browsers at the following links:

Microsoft Edge™ /& nbsp;Safari™  / Chrome™ /  Firefox™  / Opera™

What types of cookies are used?

Analytical / Performance Cookies: These cookies allow us to collect anonymized data about our visitors’ usage behavior. We then analyze this data to, for example, improve the functionality of the website and display offers that may interest you.

Third-Party Cookies: These cookies from some of our advertising partners help make our online offerings and website more interesting for you. Therefore, when you visit our website, cookies from partner companies are also stored on your hard drive. These are temporary cookies that are automatically deleted after a specified period of time. Cookies from partner companies are generally deleted after a few days or up to 24 months; in some cases, they may be retained for several years. The cookies from our partner companies also do not contain any personal data. Data is collected solely under a pseudonymous user ID. This pseudonymous data is never combined with your personal data.

Essential Cookies: These cookies are necessary to enable the operation of our website. They include, for example, cookies that allow you to log in to the customer area or add items to your shopping cart.

6.3 Use of the Usercentrics Consent Management Platform to Manage Consent

On our website, we use the Usercentrics Consent Management Platform  (“Usercentrics”) on our website to inform you about the cookies and other technologies we use on our website, as well as to obtain, manage, and document your consent—where required by law—to the processing of your personal data by these technologies. This is required under Article 6(1)(c) of the GDPR to fulfill our legal obligation under Article 7(1) of the GDPR, to be able to demonstrate your consent to the processing of your personal data, to which we are subject. Usercentrics is a service provided by Usercentrics GmbH, Sendlinger Straße 7, 80331 Munich, Germany, which processes your data on our behalf. When you visit our website, the Usercentrics web server stores a so-called server log file that contains your anonymized IP address, the date and time of your visit, device and browser information, as well as information regarding your consent behavior. Your data will be deleted after three years, unless you have expressly to the continued use of your data in accordance with Art. 6(1)(a) of the GDPR, or unless we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this statement.

 Information on Transfers to Third Countries (Data Transfers to Third Countries)

We use technologies from service providers on our website whose headquarters and/or server locations may be in third countries outside the EU or the EEA. If there is no adequacy decision by the European Commission for that country, an adequate level of data protection must be ensured through other appropriate safeguards.

Appropriate safeguards in the form of contractually agreed Standard Contractual Clauses of the European Commission or Binding Corporate Rules are generally possible but require a prior review by the contracting parties to determine whether an adequate level of protection can be ensured. According to the case law of the European Court of Justice, it may be necessary to implement additional safeguards for this purpose.
 
We have generally agreed to the Standard Data Protection Clauses issued by the European Commission with the technology providers we use who process personal data in a third country. Where possible, we also agree on additional safeguards designed to ensure that an adequate level of data protection is guaranteed in third countries without an adequacy decision. 

Notwithstanding this, it may happen that, despite all contractual and technical measures, the level of data protection in the third country does not correspond to that of the EU. In such cases, we ask you, if necessary, as part of the cookie consent process, to provide your consent under Article 49(1)(a) of the GDPR for the transfer of your personal data to a third country.
In particular, there is a risk that local authorities in the third country may not have sufficiently restricted access to your personal data from a European data protection perspective, to your personal data, that we, as the data exporter, or you, as the data subject, may not be aware of this, and/or that you may not have sufficient legal remedies available to prevent this and/or to take action against such access. 

In particular, the following countries are currently classified as third countries without an adequacy decision by the European Commission (examples include): 

• United States 
• China 
• Russia 
• Taiwan 

You can find out to which third countries we transfer data in the privacy notices for the respective tool used and/or the consent management service we use (Consent Manager Platform (CMP). 

7. Use of Cookies and Other Technologies

To the extent that you have given your consent pursuant to Art. 6(1)(a) of the GDPR, we use the following cookies and other third-party technologies on our website. Once the purpose has been fulfilled and we have ceased using the respective technology, the data collected in this context will be deleted. You may revoke your consent at any time with effect for the future. Further information on your options for revocation can be found in the section “Cookies and Other Technologies.” Further information, including the legal basis for our collaboration with the individual providers, can be found under the respective technologies. If you have any questions about the providers or the legal basis for our collaboration with them, please use the contact options described in this Privacy Policy.

7.1 Use of Google Services

We use the technologies described below from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google’s technologies regarding your use of our website is generally transmitted to a server operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, and stored there. There is no adequacy decision by the European Commission for the United States. Our collaboration with them is based on the European Commission’s Standard Data Protection Clauses.  Unless otherwise specified for individual technologies, data processing is based on an agreement concluded between joint controllers for the respective technology in accordance with Art. 26 of the GDPR. Further information about data processing by Google can be found in the Google’s Privacy Policy.

 Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, as well as information about your use of our website) , from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. If you visit our website from within the EU, your IP address is stored on a server located in the EU to derive location data and is then immediately deleted before the traffic is forwarded to other Google servers for processing. Data processing is carried out on the basis of a data processing agreement with Google.

For website analysis and event tracking, we use Google Ads Conversion Tracking to measure your subsequent usage behavior if you arrived at our website via a Google Ads advertisement. For this purpose, cookies may be used and data (IP address, time of visit, device and browser information, as well as information about your use of our website based on events specified by us, such as visiting a webpage or subscribing to a newsletter) may be collected, from which usage profiles are created using pseudonyms.

7.2 Use of Facebook Services

Use of Facebook Pixel

We use the Facebook Pixel as part of the technologies described below provided by Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland (“Facebook”). The Facebook Pixel automatically collects and stores data (IP address, time of visit, device and browser information, as well as information about your use of our website based on events specified by us, such as visiting a webpage or subscribing to a newsletter), from which usage profiles are created using pseudonyms. To this end, when you visit our website, the Facebook Pixel automatically sets a cookie that enables your browser to be recognized when you visit other websites using a pseudonymous cookie ID& Facebook (by Meta) will combine this information with other data from your Facebook account and use it to compile reports on website activities and to provide other services related to website usage, in particular personalized and group-based advertising.
The information automatically collected by Facebook (by Meta) technologies regarding your use of our website is generally transmitted to and stored on a server operated by Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA. There is no adequacy decision by the European Commission for the United States. To the extent that the transfer of data to the United States falls under our responsibility, our cooperation is based on the European Commission’s Standard Data Protection Clauses. For more information about data processing by Facebook, please see the privacy policy of Facebook (by Meta).

 Facebook Ads

&We use Facebook Ads to advertise promote this website on Facebook and other platforms. We determine the parameters of each advertising campaign. Facebook is responsible for the actual implementation, in particular for deciding where ads are placed for individual users. Unless otherwise specified for the individual technologies, data processing is based on an agreement between joint controllers pursuant to Article 26 of the GDPR. Joint responsibility is limited to the collection of data and its transmission to Facebook Ireland. Subsequent data processing by Facebook Ireland is not covered by this provision.

8. Integration of the Trusted Shops Trustbadge/Other Widgets

Trusted Shops widgets are integrated into this website to display Trusted Shops services (e.g., quality seals, collected reviews) and to offer Trusted Shops products to buyers after they place an order.

This serves to safeguard our overriding legitimate interests in optimal marketing by enabling secure shopping, as determined through a balancing of interests pursuant to Art. 6(1)(f) of the GDPR. The Trustbadge and the services advertised through it are provided by Trusted Shops AG, Subbelrather Str. 15C, 50823 Cologne (“Trusted Shops”), with whom we are jointly data controllers under Article 26 of the GDPR. In this Privacy Notice, we provide you with the following information regarding the essential terms of the agreement pursuant to Article 26(2) of the GDPR.

Within the framework of the joint responsibility existing between us and Trusted Shops AG, please contact Trusted Shops as your preferred point of contact for data protection questions and to exercise your rights, using the contact information provided in the  Privacy Policy contact options provided. Regardless of this, you may always contact the controller of your choice. Your inquiry will then, if necessary, be forwarded to the other data controller for a response.

8.1 Data Processing When Integrating the Trustbadge/Other Widgets

The Trustbadge is provided by a U.S.-based CDN (Content Delivery Network) provider. An adequate level of data protection is ensured through standard data protection clauses and other contractual measures.

When the Trustbadge is accessed, the web server automatically stores a so-called server log file, which also contains your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data) and documents the request. The IP address is anonymized immediately after collection, so that the stored data cannot be associated with you personally. The anonymized data is used in particular for statistical purposes and for error analysis.

8.2  Data Processing After Order Completion

After the order is completed, order information (order total, order number, and, if applicable, the purchased product) as well as your email address—hashed using a cryptographic one-way function—is transmitted to Trusted Shops. The legal basis is Art. 6(1)(f) of the GDPR. This serves to verify whether you are already registered for services with Trusted Shops and is therefore necessary to fulfill our and Trusted Shops’ overriding legitimate interests in providing the buyer protection and transactional review services associated with the specific order, in accordance with Article 6(1), first sentence, (f) of the GDPR. If this is the case, further processing takes place in accordance with the contractual agreement between you and Trusted Shops. If you have not yet registered for the services, you will then have the opportunity to do so for the first time. Further processing after registration is also governed by the contractual agreement with Trusted Shops. If you do not register, all transmitted data will be automatically deleted by Trusted Shops, and it will no longer be possible to link the data to an individual.

Trusted Shops uses service providers for hosting, monitoring, and logging. The legal basis is Article 6(1)(f) of the GDPR for the purpose of ensuring trouble-free operation. This may involve processing in third countries (the U.S. and Israel). An adequate level of data protection is ensured in the case of the U.S. through standard data protection clauses and other contractual measures, and in the case of Israel through an adequacy decision. For more information, please visit here.

9. Social Media

 Our online presence on Facebook (by Meta), Instagram (by Meta), and YouTube

To the extent that you have given your consent pursuant to Art. 6(1)(a) GDPR to the respective social media operator, your data will be automatically collected and stored when you visit our online presences on the aforementioned social media platforms for automatically collected and stored for market research and advertising purposes, from which usage profiles are created using pseudonyms. These may be used, for example, to display advertisements within and outside the platforms that are presumed to match your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as contact information, your rights in this regard, and settings options to protect your privacy, please refer to the providers’ privacy policies linked below. If you still need assistance in this regard, please feel free to contact us.

Facebook (by Meta) is a service provided by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland regarding your use of our online presence on Facebook (by Meta) is generally transferred to and stored on a server operated by Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA. There is no adequacy decision by the European Commission for the United States. Our cooperation with them is based on the European Commission’s Standard Data Protection Clauses.  Data processing in connection with a visit to a Facebook (by Meta) fan page is based on an agreement between joint controllers pursuant to Art. 26 of the GDPR. Further information (information on Insights data) can be found here.

Instagram (by Meta)  is a service provided by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Meta Platforms Ireland”) The information automatically collected by Meta Platforms Ireland regarding your use of our online presence on Instagram is generally transmitted to and stored on a server operated by Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA. There is no adequacy decision by the European Commission for the United States. Our cooperation with them is based on the European Commission’s Standard Data Protection Clauses.   Data processing in connection with visits to an Instagram (by Meta) fan page is based on an agreement between joint controllers pursuant to Art. 26 of the GDPR. Further information (information on Insights data) can be found here.

YouTube is a service provided by Google Ireland Ltd. , Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google regarding your use of our online presence on YouTube is generally transmitted to and stored on a server operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. the United States, there is no adequacy decision by the European Commission. Our cooperation with them is based on the European Commission’s Standard Data Protection Clauses. 

10.& nbsp;Contact Information and Your Rights

10.1 Your Rights

As a data subject, you have the following rights:

• Pursuant to Art. 15 of the GDPR, you have the right to request information, to the extent specified therein, regarding your personal data processed by us;
• pursuant to Article 16 of the GDPR, the right to request, without undue delay, the rectification of inaccurate personal data or the completion of your personal data stored by us;
• pursuant to Article 17 of the GDPR, the right to request the erasure of your personal data stored by us, unless further processing
  • is necessary for the exercise of the right to freedom of expression and information;
  • to comply with a legal obligation;
  • for reasons of public interest; or
  • to assert, exercise, or defend legal claims;
• pursuant to Art. 18 of the GDPR, the right to request the restriction of the processing of your personal data, provided that
  • you contest the accuracy of the data;
  • the processing is unlawful, but you oppose its erasure;
  • we no longer need the data, but you need it to assert, exercise, or defend legal claims; or
  • you have objected to the processing pursuant to Art. 21 GDPR;
• pursuant to Article 20 of the GDPR, the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, or to request that it be transmitted to another controller;
• pursuant to Article 77 of the GDPR, the right to lodge a complaint with a supervisory authority. As a general rule, you may contact the supervisory authority at your usual place of residence, your place of work, or our corporate headquarters for this purpose.

10.2 Contact Information

Data Protection Officer:
Asoka Fernando
Salzburge Straße 20
5400 Hallein

Austria

0624572096
info@ziegler-naturfutter.com

If you have any questions regarding the collection, processing, or use of your personal data, or if you wish to request information, correction, restriction, or deletion of data, as well as to withdraw consent or object to a specific use of your data, please contact us directly using the contact information in our legal notice.

Privacy Policy created with the Trusted Shops Legal Text Generator