General Terms and Conditions

1. Scope of Application

The following General Terms and Conditions apply to all orders placed through our online store by consumers and businesses.

For Austria: In the following terms and conditions, “consumer” refers to a “Konsument” as defined by the Consumer Protection Act (KSchG).

The following applies to Germany: Pursuant to § 13 of the German Civil Code (BGB), a “consumer” is any natural person who enters into a legal transaction for purposes that are predominantly neither related to their commercial nor their self-employed professional activities.

A business operator is someone for whom the transaction is part of the operation of their business. A business is any organization engaged in independent economic activity on a long-term basis, even if it is not profit-oriented. Legal entities under public law are always considered business operators.

The following applies to business owners: If the business owner uses conflicting or supplementary General Terms and Conditions, their validity is hereby rejected; they shall only become part of the contract if we have expressly agreed to them.

2. Contracting Parties, Conclusion of Contract, Correction Options

The purchase contract is concluded with Dr. Ziegler’s Naturfutterlädchen GmbH.

By listing the products in the online store, we are making a binding offer to enter into a contract for these items. You may initially add our products to your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the items in your shopping cart by clicking the order button. Immediately after submitting your order, you will receive a confirmation email.

3. Contract Language, Storage of Contract Text

The language(s) available for concluding the contract: German

We store the contract text and send you the order details and our Terms and Conditions in writing. For security reasons, the contract text is no longer accessible via the Internet.

4. Shipping Terms

In addition to the listed product prices, shipping costs may apply. You can find more detailed information regarding any applicable shipping costs in the product listings.

We only ship the goods. Unfortunately, it is not possible to pick up the goods in person.

We do not deliver to package stations.

5. Payment

The following payment methods are generally available in our store:

Prepayment
If you select prepayment, we will provide you with our bank details in a separate email and ship the goods after receipt of payment.

Credit Card
You will enter your credit card information during the checkout process. Your card will be charged immediately after you submit your order.

Sofort by Klarna
To pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, verify your identity, and confirm the payment instruction. Your account will be charged immediately after you submit your order. You will receive further information during the ordering process.

6. Right of Withdrawal

You are entitled to the statutory right of withdrawal as described in the withdrawal policy.

7. Retention of Title​​​​​​​

The goods remain our property until full payment has been made.
The following applies additionally to business customers: We reserve title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you hereby assign to us in advance all claims arising from such resale—regardless of whether the goods subject to retention of title have been combined or mixed with a new item—in the amount of the invoice total, and we accept this assignment. You remain authorized to collect the receivables; however, we may also collect them ourselves if you fail to meet your payment obligations. Upon your request, we will release the security to which we are entitled to the extent that the realizable value of the security exceeds the value of the outstanding receivables by more than 10%.

8. Transport Damage

The following applies to consumers: If goods are delivered with obvious transport damage, please report such defects to the delivery service as soon as possible and contact us immediately. Failure to file a complaint or contact us has no consequences whatsoever for your statutory claims and their enforcement, in particular your warranty rights. However, you will help us assert our own claims against the carrier or the transport insurance company.

The following applies to business customers: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the goods to the freight forwarder, the carrier, or any other person or entity designated to carry out the shipment. In transactions between merchants, the obligation to inspect and give notice of defects as set forth in § 377 of the Austrian Commercial Code (UGB) applies. If you fail to provide the notice required thereunder, the goods shall be deemed accepted, unless the defect was not detectable upon inspection. This does not apply if we have fraudulently concealed a defect.

9. Warranties and Guarantees​​​​​​​

The statutory liability for defects applies. Information regarding any applicable additional guarantees and their exact terms can be found with the respective product and on specific information pages in the online store.

10. Liability​​​​​​​

We are always liable without limitation for claims arising from damages caused by us, our legal representatives, or our vicarious agents

• in the event of injury to life, limb, or health,
• in the event of intentional or grossly negligent breach of duty,
• in the event of warranty promises, to the extent agreed upon, or
• to the extent that the scope of application of the Product Liability Act applies.

In the event of a breach of material contractual obligations, the fulfillment of which is essential for the proper performance of the contract and on the observance of which the contracting party may reasonably rely, (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives, or on the part of our vicarious agents, liability is limited in amount to the damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.

11. Dispute Resolution​​​​​​​

The European Commission provides a platform for online dispute resolution (ODR), which you can find here. We are willing to participate in out-of-court mediation proceedings before a consumer arbitration board.

12. Final Provisions​​​​​​​

If you are a business operator as defined by the Commercial Code, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.

Terms and Conditions created with Trusted Shops  Legal Copywriter

Cancellation Policy

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.

To exercise your right of withdrawal, you must notify us (Dr. Ziegler’s Naturfutterlädchen GmH, Salzburger Straße 20, 5400 Hallein, Austria, info@ziegler-naturfutter.com, Phone: 43 6245 72096) by means of a clear statement (e.g., a letter sent by mail or an email) regarding your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, although its use is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we must refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without and no later than fourteen days from the day on which we received notice of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees in connection with this refund.

We will pick up the goods. We will bear the costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to inspect their condition, characteristics, and functionality.

The right of withdrawal does not apply to the following contracts:

• Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs.

• Contracts for the delivery of goods that are likely to spoil quickly or whose expiration date would be quickly exceeded.

• Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been broken after delivery.

• Contracts for the delivery of goods if, due to their nature, they have become inseparably mixed with other goods after delivery.

Return labels
Without prejudice to your statutory rights, we will provide you with free return labels for your return shipment. We will send you the return label via email. You can drop off your return at a package drop-off location of the respective provider in Germany or Austria.

Cancellation Policy created using the Trusted Shops Legal Text Generator